Categories

View All Categories

Site Information

 Loading... Please wait...

Categories

View All Categories

Careers at Spectrum

Spectrum Diversified Designs, located in Streetsboro, Ohio with satellite office in Seattle, WA is a major international brand and one of the leading design firms in the housewares industry. Spectrum has committed itself to providing consumers innovative storage, organization, and kitchen solutions while offering the best in service, quality and value.

 

Available Positions:

Customer Service Representative (Twinsburg, OH)

Digital Content Specialist (Streetsboro, OH)

E-Commerce Marketing Assistant (Streetsboro, OH)

Information Systems Associate (Streetsboro, OH)

National Sales Manager (Seattle, WA)

National Sales Manager (Streetsboro, OH)

Product Sourcing Manager (Seattle, WA)

Regional Sales Manager (Streetsboro, OH)

Sales Coordinator (Streetsboro, OH)

Warehouse - Production, Shipping and Receiving (Streetsboro, OH)

 

Customer Service Representative (Twinsburg, OH)

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree or equivalent.
  • 3-5 years work experience within the field
  • Experience working with customer support.
  • Proficient with Microsoft programs; Outlook, Excel, Word, etc.

Compensation:

  • Competitive with a range based on experience and background
  • Annual performance bonus program

Benefits include:

  • Strong medical, dental and vision insurance
  • Life insurance
  • 401(k) with match
  • Paid vacation and holidays
  • Flexible Spending Accounts

 

Digital Content Specialist (Streetsboro, OH)

The Digital Content Specialist will work closely with the E-Commerce & Marketing teams and require copywriting skills who will be accountable for concept, writing, editing, and overall development and management of accurate and objective-focused digital content for online and e-commerce website. Utilize existing creative to translate creative vision across multiple versions/formats of in-store/online merchandising, email & social media outreach and other marketing channels. We are looking for a self-motivated, strategic thinker and a team player with excellent communication skills.

DUTIES AND RESPONSIBILITIES

  • Follows established company and industry guidelines to optimize product description in order to drive e-commerce and online sales.
  • Writes and edits online content, including product titles, copy, bullet points, and keywords while applying in-depth knowledge of accepted grammatical and proofreading standards and articulates brand voice
  • Develop copy with an eye for detail and consistency, including fact-checking information and getting approvals from cross functional team members
  • Perform regular competitive benchmarking and recommend opportunities to improve the customer experience
  • Assist in optimizing site cross-sells, site search, site speed, customer reviews/satisfaction score, personalization & segmentation
  • Develop targeted content for the various customer segments & demonstrate ability to adjust content according to channel, customer segment, or environmental context
  • Use SEO best practices to optimize content and stay up-to-date with best practices in writing for the web, web usability and business/industry trends; work with the Marketing & E-Commerce Teams to improve landing pages for paid and organic search
  • Capacity to handle tight and last-minute changes, adapt quickly and problem-solve independently
  • Respond to comments, questions and messages across social media platforms
  • Execute tactical marketing projects and assignments as necessary

MINIMUM REQUIREMENTS

  • Bachelor's Degree or equivalent work experience
  • 1-2 years of relevant work experience related to retail sales & e-commerce
  • Demonstrated experience with SEO content and copywriting
  • Excellent editing, proofreading, and project management skills with attention to detail
  • Superior organizational/project management skills – ability to work on multiple projects
  • Strong problem-solving and critical thinking abilities
  • Ability to meet deadlines consistently and work effectively under pressure. Good follow-up skills
  • Outstanding work ethic and attention to detail with high work accuracy
  • Familiarity with keyword research a plus

Competitive salary and benefits. Spectrum is an Equal Opportunity Employer.

 

E-Commerce Marketing Assistant (Streetsboro, OH)

SUMMARY

The E-Commerce Marketing Assistant will work closely with the E-Commerce Sales & Marketing Manager as well as graphics, logistics, design, customer service and sales team. This includes, but is not limited to; new product additions, current product content updates, marketing promotions, asset management, and special offers. You will be responsible for delivering information across all web channels ensuring that corporate brand and marketing strategies are followed. The E-Commerce Marketing Assistant will partner with the sales & marketing team on all projects and initiatives and will be a key connecting partner to the Customer Service & Logistics team. We are looking for a self-motivated, strategic thinker and a team player with excellent communication skills.

DUTIES AND RESPONSIBILITIES

  • Create, measure, analyze, report on all key performance indicators, and provide recommendations to leadership and sales as needed
  • Reviews transaction data, reports, customer feedback, and analytics; provides recommendations and assists in developing new strategies, offerings and initiatives to maximize sales.
  • Perform regular competitive benchmarking and recommend opportunities to improve the customer experience
  • Analyze performance and impact of product and marketing investments with key accounts to determine impact and ROI
  • Maintain web-based distribution channels and brand content on the website
  • Assist in optimizing site cross-sells, site search, site speed, customer reviews/satisfaction score, personalization & segmentation
  • Daily Amazon administrative support including assistance with reporting, 3rd party monitoring, product listing/photo maintenance, among other tasks
  • Use SEO best practices to optimize content and stay up-to-date with best practices in writing for the web, web usability and business/industry trends Work with the web manager to improve landing pages for paid and organic search
  • Capacity to handle tight and last-minute changes, adapt quickly and problem-solve independently
  • Respond to comments, questions and messages across social media platforms
  • Execute tactical marketing projects and assignments as necessary

MINIMUM REQUIREMENTS

  • Bachelor's Degree or equivalent work experience
  • 1-2 years of relevant work experience related to retail sales & e-commerce
  • Experience analyzing and manipulating data, drawing conclusions and making recommendations
  • Demonstrate ability to write clear, concise, consistent, and accurate communications that conveys information that will influence sales and achieve marketing goals
  • Superior organizational/project management skills – ability to work on multiple projects
  • Strong problem-solving and critical thinking abilities
  • Ability to meet deadlines consistently and work effectively under pressure. Good follow-up skills
  • Outstanding work ethic and attention to detail with high work accuracy
  • Familiarity with web analytics tools (Amazon Retail Analytics, Google Analytics, etc.) and e-commerce reporting a plus

 

Information Systems Associate (Streetsboro, OH)

Are you working on your degree in Information Systems or have recently graduated and want to have the opportunity to be exposed to different areas in a growing company? If you are self-motivated, a good communicator, have diligent attention to detail, and enjoy working in an area where you can learn new things, this may be an option for you.

Job Responsibilities

  • Process EDI daily. Review, distribute and follow-up on EDI issues with appropriate departments
  • Setup / Inactivate users
  • Help document key procedures
  • Work with users on general questions
  • Create centralized help desk documentation of open and closed issues
  • Create downloads and spreadsheets to support various day to day business requests
  • Install, troubleshoot and repair PCs, scanners and printers across the organization
  • Work with other IT department members on other tasks that arise as needed

 Skills Required

  • CompTIA A+ Certification a plus
  • Office 365 Administration a plus
  • Active Directory Knowledge a plus
  • Moderate to advanced Excel knowledge

Experience Required

  • 0 to 3 years in an Information Systems Department
  • Bachelors’ degree or working towards a Bachelors degree in Information Systems

 

National Sales Manager (Seattle, WA)

Responsibilities

  • Growing sales through strong account management skills and a thorough understanding of retail – specifically, Specialty retails & Mass Merchants
  • Managing all activities associated with national and/or independent accounts to assure profitable sales increases – creates and drives short- and long-term sales development plans
  • Developing customer presentations, line reviews and related strategic presentations
  • Creating, implementing and managing account sales plans and securing business approval to implement
  • Facilitating new business development, the introduction of new product categories, new item market tests and product launches
  • Effectively communicating internally and externally to generate long-term sales growth, including working closely with all business functions such as product management, marketing, sales management, inventory planning, logistics, customer service and finance
  • Developing data-driven planograms, in-store merchandising plans, advertising calendars and monthly forecasting
  • Potential to contribute to or lead international sales efforts

Qualifications

  • Bachelor’s degree in a related business discipline preferred or equivalent professional sales experience and accomplishments
  • 7+ years of sales and sales management experience working for a supplier/manufacturer or buying experience working for a national and/ or independent retailer
  • Ability to manage large complex customers
  • Demonstrated experience selling or creating programs and managing product mix to improve profitability year over year
  • Success with a broad, SKU-intensive product mix and broad customer profile
  • Demonstrated experience identifying and communicating market needs that are critical to success – ability to conduct market analysis to identify opportunities and define a clear winning sales strategy
  • A proven track record of success driving sales growth year over year – including the acquisition of new accounts and managing multiple merchant relationships within a single retail partnership
  • Knowledge of how to expand a market through merchandising and pull programs rather than through price concessions
  • Experience managing line review programs to win business and listings by inspiring and leading cross functional teams to understand the critical-to-success market, channel requirements and merchant needs and decision criteria
  • Identifies risk and develops plans to mitigate
  • Understands, appreciates and exemplifies quality in all aspects of work
  • Embraces customer service as a core value
  • Exceptional communication and organizational skills
  • Strong reasoning, negotiating and analytical skills
  • Entrepreneurial, self-motivated, must display a strong sense of urgency and can work independently
  • Willingness and ability for up to 50% overnight travel; some peak periods of intense trade show activity
  • Experience managing independent sales agents, both strategically and tactically to engage, create and monitor quantifiable metrics and sales planning goals
  • International sales experience a plus
  • Experience working with national and regional retailers
  • Experience in the housewares industry a plus

Compensation:

  • Competitive with a range based on experience and background
  • Annual performance bonus program

Benefits include:

  • Strong medical, dental and vision insurance
  • Life insurance
  • 401(k) with match
  • Paid vacation and holidays
  • Flexible Spending Accounts

 

National Sales Manager (Streetsboro, OH)

Responsibilities

  • Growing sales through strong account management skills and a thorough understanding of retail – specifically, Specialty retails & Mass Merchants
  • Managing all activities associated with national and/or independent accounts to assure profitable sales increases – creates and drives short- and long-term sales development plans
  • Developing customer presentations, line reviews and related strategic presentations
  • Creating, implementing and managing account sales plans and securing business approval to implement
  • Facilitating new business development, the introduction of new product categories, new item market tests and product launches
  • Effectively communicating internally and externally to generate long-term sales growth, including working closely with all business functions such as product management, marketing, sales management, inventory planning, logistics, customer service and finance
  • Developing data-driven planograms, in-store merchandising plans, advertising calendars and monthly forecasting
  • Potential to contribute to or lead international sales efforts

Qualifications

  • Bachelor’s degree in a related business discipline preferred or equivalent professional sales experience and accomplishments
  • 7+ years of sales and sales management experience working for a supplier/manufacturer or buying experience working for a national and/ or independent retailer
  • Ability to manage large complex customers
  • Demonstrated experience selling or creating programs and managing product mix to improve profitability year over year
  • Success with a broad, SKU-intensive product mix and broad customer profile
  • Demonstrated experience identifying and communicating market needs that are critical to success – ability to conduct market analysis to identify opportunities and define a clear winning sales strategy
  • A proven track record of success driving sales growth year over year – including the acquisition of new accounts and managing multiple merchant relationships within a single retail partnership
  • Knowledge of how to expand a market through merchandising and pull programs rather than through price concessions
  • Experience managing line review programs to win business and listings by inspiring and leading cross functional teams to understand the critical-to-success market, channel requirements and merchant needs and decision criteria
  • Identifies risk and develops plans to mitigate
  • Understands, appreciates and exemplifies quality in all aspects of work
  • Embraces customer service as a core value
  • Exceptional communication and organizational skills
  • Strong reasoning, negotiating and analytical skills
  • Entrepreneurial, self-motivated, must display a strong sense of urgency and can work independently
  • Willingness and ability for up to 50% overnight travel; some peak periods of intense trade show activity
  • Experience managing independent sales agents, both strategically and tactically to engage, create and monitor quantifiable metrics and sales planning goals
  • International sales experience a plus
  • Experience working with national and regional retailers
  • Experience in the housewares industry a plus

Compensation:

  • Competitive with a range based on experience and background
  • Annual performance bonus program

Benefits include:

  • Strong medical, dental and vision insurance
  • Life insurance
  • 401(k) with match
  • Paid vacation and holidays
  • Flexible Spending Accounts

 

Product Sourcing Manager (Seattle, WA)

The Product Sourcing Manager is responsible for coordinating efforts across multiple departments to drive effective and efficient product introduction. This role will interface with sales, design, art, and procurement teams. Overseas and Domestic travel required; 20%.


Duties & Responsibilities

  • Manage assigned Brand projects from Sourcing RFQ through production and final inspection.
  • Negotiate and communicate first project costs with relevant stakeholders.
  • Manage and Drive various projects within the Workfront system to keep project on tracked timeline. Proactively communicate potential delays and strategize to put project back on projected timeline.
  • Ensure products within your assigned Brands are compliant with required regulations.
  • Troubleshoot and resolve production issues with assistance as necessary.
  • Drive packaging kick off meetings with design team to ensure timelines are met.
  • Create and issue Brand specific packaging instructions and maintain Brand guideline docs.
  • Daily Supplier communications: facilitation of packaging artwork, issuing revisions or product & packaging approvals, negotiating final price.
  • Final QA gatekeeper working with factory to solve after-market product improvements required.
  • Deliver absolute best cost, safe product with high quality control standards and fast delivery.
  • Exhibit a high level of professionalism and support achievement of team initiatives and maintain exceptional attendance.
  • Allow for flexibility and change within a dynamic, growing department.

Experience Requirements & Job Skills

  • 3-5 years’ work place experience
  • Excellent Project Management and troubleshooting skills, highly organized, ability to multi-task
  • Extensive knowledge of product development cycle, production and packaging required
  • Basic knowledge with Adobe creative suite (Photoshop and Illustrator) is a bonus
  • Tenacious desire to improve quality, costs and delivery timing
  • Flexible, self-starter, action and results oriented
  • Strong computer skills with proficiency in Excel, Outlook. Project Management software experience preferred.
  • Experience working with overseas suppliers is a must
  • Fluency with Chinese language is a bonus

 

 

Regional Sales Manager (Streetsboro, OH)

Responsibilities

  • Growing sales through strong account management skills and a thorough understanding of retail – specifically, Specialty retailers & Mass Merchants.
  • Managing all activities associated with regional and/or independent accounts to assure profitable sales increases – creates and drives short- and long-term sales development plans
  • Developing customer presentations, line reviews and related strategic presentations
  • Creating, implementing and managing account sales plans and securing business approval to implement
  • Facilitating new business development, the introduction of new product categories, new item market tests and product launches
  • Effectively communicating internally and externally to generate long-term sales growth, including working closely with all business functions such as product management, marketing, sales management, inventory planning, logistics, customer service and finance
  • Developing data-driven planograms, in-store merchandising plans, advertising calendars and monthly forecasting

Qualifications

  • Bachelor’s degree in a related business discipline preferred or equivalent professional sales experience and accomplishments
  • 5+ years of sales and sales management experience working for a supplier/manufacturer or buying experience working with a national, regional or independent retailer.
  • Demonstrated experience selling or creating programs and managing product mix to improve profitability year over year
  • Success with a broad, SKU-intensive product mix and broad customer profile
  • Demonstrated experience identifying and communicating market needs that are critical to success – ability to conduct market analysis to identify opportunities and define a clear winning sales strategy
  • A proven track record of success driving sales growth year over year – including the acquisition of new accounts and managing multiple merchant relationships within a single retail partnership
  • Knowledge of how to expand a market through merchandising and pull programs rather than through price concessions
  • Experience managing line review programs to win business and listings by inspiring and leading cross functional teams to understand the critical-to-success market, channel requirements and merchant needs and decision criteria
  • Identifies risk and develops plans to mitigate
  • Embraces customer service as a core value
  • Exceptional communication and organizational skills
  • Strong reasoning, negotiating and analytical skills
  • Entrepreneurial, self-motivated, must display a strong sense of urgency and can work independently.
  • Willingness and ability for up to 40% overnight travel; some peak periods of intense trade show activity.
  • Experience managing independent sales agents, both strategically and tactically to engage, create and monitor quantifiable metrics and sales planning goals.

Compensation:

  • Competitive with a range based on experience and background
  • Annual performance bonus program

Benefits include:

  • Strong medical, dental and vision insurance
  • Life insurance
  • 401(k) with match
  • Paid vacation and holidays
  • Flexible Spending Accounts

 

 

Sales Coordinator (Streetsboro, OH)

Responsible for supporting and providing administrative support to the sales team.

DUTIES AND RESPONSIBILITIES

  • High level administrative support for sales management team including providing reports, assistance with outgoing correspondence, expense reports, booking travel and more
  • Create quotes for customers
  • Assist Sales Managers on ad hoc projects
  • Assist with planning and execution of sales meetings, board meetings, customer meetings and trade shows
  • Maintain sales calendar on a daily basis
  • Must be able to navigate through our systems, input information, and create spreadsheets
  • Coordinate with sales managers to complete required customer documents and forms
  • Develop PowerPoint presentations with text, charts, data, and graphical representations
  • Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
  • Capacity to handle tight and last-minute changes, adapt quickly and problem-solve independently
  • Develop and maintain working relationships with all levels of corporate personnel and sales reps by acting with tact and diplomacy
  • Maintain customer confidence and protect operations by keeping information confidential
  • Stay current on technology, tools, and skills; and identify and recommend ways to improve current

MINIMUM REQUIREMENTS

  • Associates degree
  • 1+ year prior experience preferred
  • Proficient with MS Excel, Word and PowerPoint
  • Excellent verbal and written communication skills
  • Strong time management and prioritization skills with ability to multi-task
  • Proven ability to maintain attention to detail in all facets of role
  • Ability to multi-task in fast pace environment, and work with people of all levels
  • Must be a team player

Competitive salary and benefits. Spectrum is an Equal Opportunity Employer.

  

 Warehouse - Production, Shipping and Receiving: 1st and 2nd (Streetsboro, OH)

Position Description:

We are looking for both full and part-time workers that thrive in a fast-paced, team environment. The ideal candidate is motivated, has a strong work ethic, attention to detail, and the ability to meet deadlines.

Hiring for Production, Shipping and Receiving on our 1st and our 2nd Shifts. Our 2nd shift works 4 – 10 hour days per week (Monday – Thursday). Shift premium applies.

Required Experience:

  • Experience preferred in Warehouse Operations
  • Forklift and RF Scanner experience (for Shipping) a plus but not necessary
  • High school diploma or equivalent preferred

Job Type:

  • Full-time and Part-time

Benefits:

  • Competitive wages
  • Overtime and Holiday Pay
  • Benefit package available to all full time employees

Spectrum is an Equal Opportunity Employer

If you are interested in becoming part of our team, have the skills listed above and a passion for this type of work, please send your resume and salary history (in Word or PDF format) to HR@spectrumdiversified.com OR apply in person between 9:00am and 4:00pm weekdays at 675 Mondial Parkway, Streetsboro, OH.